Account Administrator

Milton Keynes / Temporary: Temporary

CLOSING DATE: 25th January 2019




Here at Sodexo, we’re all about people, inside and out. It’s what we do. From growing employee cultures and inspiring success in workplaces, to driving consumer engagement with brands, we specialise in helping businesses transform behaviours, engagement and performance in people.


As engagement experts, inspiring and rewarding success and encouraging a happy workforce is a big part of our culture. From the moment you walk through our doors, we do our best to inspire and encourage creativity and collaboration.

But it’s not all work – we have break-out spaces, kitchens stocked with tea and coffee, sofas, TVs – and social activities to suit even the hardest to please. Our people are a big deal to us, so making sure everyone has a safe and fun working environment and the right opportunities to develop, is top of our priority list.


As part of Team Zenith in the Incentives & Recognition (I&R) division, you’ll be working in a team of 10 delivering a range of Reward & Recognition, Incentive and Spree programmes for high profile accounts. The team is exciting, challenging and full of experienced professionals who are looking to grow and always nurtures talent and offer their wide range of skills and knowledge to support you.


As Account Administrator, you’ll be primarily supporting the Account Executive and Account Manager in the day to day running of a range of incentive and recognition accounts.

You will be responsible for:

  • Providing the highest possible level of service across a range of Incentive, Recognition and Spree prepaid card accounts
  • Being the primary point of contact for participant queries via email and hotlines
  • Completing daily tasks to ensure the smooth operational running of each account, within agreed SLAs and budgets
  • Being proactive in the continuous improvement of all processes and procedures

You will need to be able to:

  • Generate reports, utilise a range of Microsoft Office packages and highlight any patterns or concerns to senior team members
  • Mail merge documents using Microsoft Word
  • Perform data uploads using a variety of different systems
  • Amend entries in Content Management Systems
  • Ensure detailed work instructions are produced and updated, complying with relevant operating standards
  • Support the team with ad hoc tasks as requested
  • Liaise with internal departments and external suppliers as required
  • Have an understanding of all projects on the accounts that you are responsible for
  • Ensure all electronic and paper filing is accurate and up to date
  • Attend client meetings as required
  • Perform all other duties as reasonably required that are consistent with both training and experience
  • Support other teams within the I&R division as required
  • Copywriting and proof reading
  • Assist with reconciliation and debt control
  • Attend client meetings and produce contact reports as required
  • Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required
  • Perform all other duties as reasonably required that are consistent with both training and experience


Above all, we’re looking for someone who lives and breathes our relaxed and agile culture, so you’ll fit right in with how we do things:

  • Good working knowledge of the Microsoft Office suite
  • Good problem solving skills
  • Confident to highlight issues and suggest ways of improvement
  • Good attention to detail, particularly with grammar, spelling and tone of voice
  • Organised and methodical
  • Ability to work independently
  • Team player with a positive attitude
  • Ability to communicate well at all levels
  • Keen to learn

We’d also like to see: (if applicable)

  • Strong MS Office skills
  • Good phone and email manner
  • Knowledge of Spree and I&R products


If this sounds like you, we want to hear from you! Simply send us your CV at if you’re interested in applying for the role and joining our team.

Apply Now