Customer Care Agent
Milton Keynes / Permanent
CLOSING DATE: 30th August 2019
WHAT WE DO
Here at Sodexo, we’re all about people, inside and out. It’s what we do. From growing employee cultures and inspiring success in workplaces, to driving consumer engagement with brands, we specialise in helping businesses transform behaviours, engagement and performance in people.
WHO WE ARE
As engagement experts, inspiring and rewarding success and encouraging a happy workforce is a big part of our culture. From the moment you walk through our doors, we do our best to inspire and encourage creativity and collaboration.
But it’s not all work – we have break-out spaces, kitchens stocked with tea and coffee, sofas, TVs – and social activities to suit even the hardest to please. Our people are a big deal to us, so making sure everyone has a safe and fun working environment and the right opportunities to develop, is top of our priority list.
2 Locations, 1 Team! In Milton Keynes, we focus on exceeding expectations and turning every interaction into an impactful moment. We thrive off the hustle and bustle of phones ringing and emails pinging. There is never a dull moment.
As a Customer Care Agent, your role is key in ensuring the smooth and successful running of our programmes. Customer Care is of paramount importance to us, so the primary function of your role will be to answer’ queries via hotlines and email, quickly, concisely and professionally – simply put, you will be responsible for ensuring any consumer in our programmes are kept happy.
The role will also involve regular administrative tasks including data input, first line telephone support, and liaising with other teams within the business so an eye for detail is essential to succeed in the role as is the ability to multi task.
You will need to be well-organised, confident and motivated, with great attention to detail. Happy working in fast-paced environment with the ability to multi-task and meet deadlines. Working as part of a team, you will be proactive in offering ideas and suggestions to improve processes.
ABOUT THE PERSON
Above all, we’re looking for someone who lives and breathes our focused and fun culture, so you’ll fit right in with how we do things:
- an aptitude to work as part of a small team whilst retaining ownership of assigned work
- A passion for providing excellent customer care
- A professional and personable telephone manner
- Great written and verbal communication skills
- Good knowledge of Microsoft Excel and Word
- Proven organisational skills and the ability to prioritise tasks
- The ability to delight our clients
We’d also like to see:
- A good level of education, including Mathematics and English
- Relevant and appropriate experience in a similar environment
WHAT ARE YOU WAITING FOR?
If this sounds like you, we want to hear from you! Simply send us your CV at Careers.firstname.lastname@example.org if you’re interested in applying for the role and joining our team.