Creating a buzz for E.ON employees
The story so far
E.ON is one of the UK’s leading power and gas companies. Their strategic aim is to deliver cleaner and better energy by offering innovative energy services and technologies tailored to meet customers’ needs. Their customers are at the heart of the business, as seen through their vision: “To become our customer’s trusted energy partner.”
E.ON believed that this vision could only be achieved if all their people were part of the journey and knew how they contributed. This meant employees should:
- Enjoy and be proud of working for E.ON
- Believe in the direction and be engaged with the organisations’ goals
- Be genuinely helpful people by living their values: Acting fairly, Making things simple, Knowing our stuff, Doing the right things right, Doing what is expected and more.
What's the problem?
E.ON required a mechanism to help embed this vision. E.ON’s existing recognition scheme was relatively costly, and the structure was hierarchical with many different levels. Relatively few people were recognised, and it was time-consuming to operate. It also tended to reflect what senior managers thought should be recognised, and missed all those little things that contribute to a positive culture. The brief was to create a scheme that employees owned and drove themselves, which also generated its own excitement.
What we did
Buzz was born! The hierarchical structure was swept away and replaced by a very simple online recognition platform. The new programme has just one recognition level: A thank you for a colleague or from a customer.
The Buzz website enable employees to buzz each other for all those times someone does something special for a colleague or a customer. Both individuals and teams can be recognised for doing that little bit more, helping out, and making a difference.
In three quick steps, employees can search for their colleagues, align the activity to an E.ON value, and send a thank you. These are delivered in the form of a personalised e-card for office-based staff, or printed cards for those out on the road.
To help kick start the programme and create that all important buzz a random prize draw takes place quarterly and annually. As it’s random, the prize is generally a small reward given as a token of appreciation. It’s simply about saying thank you and reinforcing that a Buzz has a value in itself.
This is supported by a Roll of Honour and a ‘Who you’ve buzzed’ section within the online portal, which allow employees to see who they have buzzed or been buzzed by, or search for colleagues to see how they have been recognised. This really helps to drive desired behaviours and build the E.ON culture based on its values, as well as being a great manager tool!
Working with Sodexo
We’ve been able to help E.ON achieve some amazing results. To date 87,424 thank yous have been sent – that’s someone at E.ON being thanked every two minutes for living their values.
76% of colleagues have received recognition and 53% have sent, and all key people engagement stats increased by 8% to 18% in 12 months.
- ‘I feel valued and recognised’ increased by 13%.
- ‘Understanding of the vision’ increased by 18%.
- NPS scores have increased by 11 points.
All with a 40% reduction in budget!